Refund policy

Here at Tickerty Boo we want you to be delighted with every purchase.
However if you are not entirely satisfied we are here to help. We have a 14 day return policy if you have an issue with your item.

To be eligible for a return your item must be in the same condition that you received it and in it's original packaging.
To start a return, you can contact us at tickertyboomoulton@gmail.com. Please note that returns will need to be sent to the following address:  Grove Farm, Moulton, Northamptonshire, NN3 7TG. Please ensure you contact us within 24 hours of receiving your parcel. If you need to send your item back to us please ensure the parcel is well protected as we are not responsible for damage or loss that occurs in the return shipping. Any postage cost to return an item is at the cost of the customer. Items sent back to us without first requesting a return will not be accepted. We also accept returned items in person at our shop at Grove Farm 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at tickertyboomoulton@gmail.com

Damages and issues
Here at Tickerty Boo we check all of our products before sending them out , please check your order upon receipt, if your item has been damaged in transit or an item is missing , please contact us within 24 hours of the parcel being delivered to  tickertyboomoulton@gmail,com. Please include images showing the damage and the packaging that your order arrived in, for us to make a claim .

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, imperfect items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at tickertyboomoulton@gmail.com.